When the Doctor's Words Aren't Soothing
A medical professional's manner can provoke or soothe a patient's apprehension. Doctors speak of the scripts they teach medical students to help prepare patients who are waiting for test results. Please, kids, don't cut these classes, writes Jan Hoffman.
Source: http://well.blogs.nytimes.com/2012/07/27/when-the-doctors-words-arent-soothing/
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